Missed calls · Voice AI receptionist
When reception cannot pick up, the opportunity still gets an answer.
A natural voice receptionist answers overflow and after-hours calls, captures stay details, continues on WhatsApp and brings a person in whenever judgment matters.
Book a demoSimulated guest journey
“I’ve tried calling twice. I need a suite for two this weekend.”
- Guest
The phone rings during a busy arrival
Instead of reaching voicemail or giving up, the caller hears a natural hotel welcome.
- HotelMargin AI
The voice receptionist understands the request
Dates, party size, room preference and callback details are captured in the guest’s language.
- Connected system
Your existing hotel information guides the answer
Approved room information and connected availability sources support the reply; the PMS remains authoritative.
- Your team
WhatsApp and your team carry it forward
The guest receives the right quote or booking link, while reception receives the full call summary for exceptions and confirmation.
Illustrative outcome
The caller has a clear WhatsApp quote and next step; reception has the summary and can take over.
Your channels and systems stay
One visible guest journey. No rip-and-replace project.
Keep your telephone channels, WhatsApp, PMS, booking engine, payment provider and team inboxes. HotelMargin coordinates the guest-facing steps and hands control back to your people.
- Your existing telephone number and call-routing setup
- WhatsApp continuation with call summary and stay details
- PMS or booking engine for authoritative availability and confirmation
- Reception, reservations or duty-manager handover
Human where hospitality matters.
The AI handles the repeatable first response. Your team handles special rates, complaints, unusual requests, final availability decisions and every moment that needs human judgment.
Missed-demand profitability
Test cost against the revenue already trying to reach you.
Start with USD assumptions and adjust every value. Results are illustrative scenarios, not forecasts, guaranteed savings or measured HotelMargin outcomes.
Your assumptions
Methodology
ROI = (contribution + capacity value − monthly service cost) ÷ monthly service cost. One-time implementation costs, taxes and booking-mix effects are excluded.
USD model. MAD/EUR displays use fixed planning rates, not live exchange rates.
Illustrative monthly results
Simulated volume
3.9
Illustrative recovered stays
Team capacity released
3.7 hours
$67
- Illustrative revenue
- $1,764
- Illustrative contribution
- $1,058
Contribution + capacity value
$1,126
Net operating value after service cost
$436
Illustrative monthly ROI
63.1%
Capacity value is shown separately from booking or ancillary contribution and is not treated as payroll savings.
Start with USD assumptions and adjust every value. Results are illustrative scenarios, not forecasts, guaranteed savings or measured HotelMargin outcomes.
FAQ
Questions hotel teams ask
Does this replace our reception team or telephone system?
No. It adds overflow and after-hours coverage to the guest journey. Your existing number and call setup stay in place, and your team can take over whenever needed.
How does the calculator value missed calls?
It starts with your missed-call count, then applies your assisted-conversation, booking-intent and conversion assumptions before calculating stay contribution. Staff capacity is shown separately.