Voice AI & WhatsApp reception
Answer the guest, use the hotel information you already trust, send the right link and hand over with context—without replacing your PMS, booking engine or payment tools.
One connected reception desk
Answer calls when the desk is busy or closed, understand the request and capture the details that matter.
Continue the conversation where the guest can respond, with the right quote, booking route or payment link.
Reception, reservations and sales receive a concise brief instead of another disconnected message.
HotelMargin works with your existing telephone channels, PMS, booking engine, payment provider and team inboxes. It does not replace them.
See both sides of the conversation
Choose a moment. The guest’s phone and your reception desk move together, so your team can see exactly what happens and where people stay in control.
Simulated journey · no real reservation or payment
Calling the hotel
“Hi, two adults for three nights this weekend. Do you have a suite?”
AI reception answers
The call is answered in the guest’s language while reception continues serving guests in the lobby.
Illustrative result
The guest has an official payment link; reception has the full conversation and can take over.
Voice is AI-generated for this simulation. Captions follow the same script.
Human control
You approve the information, workflows, and escalation rules. Your team handles exceptions, sensitive requests, and decisions that require judgment.
Four moments that protect margin
Explore animated, illustrative hotel journeys—from an unanswered call to a qualified event request or a secure payment link.
“I’ve tried calling twice. I need a suite for two this weekend.”
A natural voice receptionist answers overflow and after-hours calls, captures stay details, continues on WhatsApp and brings a person in whenever judgment matters.
Learn more & simulate ROI
“Sent at 23:40: two adults and a child, this Friday. Is the family room available?”
Answer routine questions immediately, keep the call or message context together, and send the guest to the official hotel booking path.
Learn more & simulate ROI
“Thirty-six people, eighteen rooms, two days in March—and a private dinner.”
Capture dates, attendance, bedrooms, meeting space and catering on the first conversation, then give sales a complete brief and a clear owner.
Learn more & simulate ROI
“The suite looks right. Can you send me the secure link to confirm?”
Once your team or booking system approves the stay, send the hotel’s existing secure payment link on WhatsApp and keep the follow-up visible.
Learn more & simulate ROI