Voice AI receptionist + WhatsApp for hotels
Turn missed calls, late-night WhatsApp messages and forgotten event requests into clear booking, payment and team-follow-up actions—using the systems your hotel already has.
Voice → WhatsApp → payment
“Hi, two adults for three nights this weekend. Do you have a suite?”
The approved room options and your connected availability source guide the answer. Your PMS remains the source of truth.
✓ The guest has an official payment link; reception has the full conversation and can take over.
Demand that should not disappear
A high-intent caller hears the phone ring while reception is occupied. HotelMargin answers, captures the need and creates the next action.
The guest receives an approved answer, a clear quote and the official booking or payment route instead of silence.
Dates, attendees, rooms and catering become a structured brief for sales, with a named human owner.
Missed demand × revenue leverage
Start with the demand already reaching your hotel. Adjust the missed volume, recovery, conversion, stay value and service cost—no industry percentage is assumed for you.
220
Missed conversations in your scenario
Assisted conversations = (missed calls + missed messages) × assisted %. Stays = assisted conversations × booking-intent % × conversion %. Revenue = stays × ADR × nights. ROI includes contribution plus separately labeled capacity value, minus your service-cost assumption.
Illustrative monthly leverage
Conversations assisted
154
Illustrative recovered stays
10.8
Net value after service cost
$2,405
Illustrative monthly ROI
349%
Stays whose contribution covers the service cost
2.6
Your assumptions, not a forecast. Capacity value is not payroll savings; recovered stays are not guaranteed bookings.
Values are modeled in USD. MAD/EUR use fixed planning rates of 10 MAD and 0.92 EUR per USD—not live exchange rates.
Open the full calculatorSee both sides of the conversation
Choose a moment. The guest’s phone and your reception desk move together, so your team can see exactly what happens and where people stay in control.
Simulated journey · no real reservation or payment
Calling the hotel
“Hi, two adults for three nights this weekend. Do you have a suite?”
AI reception answers
The call is answered in the guest’s language while reception continues serving guests in the lobby.
Illustrative result
The guest has an official payment link; reception has the full conversation and can take over.
Voice is AI-generated for this simulation. Captions follow the same script.
One connected reception desk
Answer calls when the desk is busy or closed, understand the request and capture the details that matter.
Continue the conversation where the guest can respond, with the right quote, booking route or payment link.
Reception, reservations and sales receive a concise brief instead of another disconnected message.
HotelMargin works with your existing telephone channels, PMS, booking engine, payment provider and team inboxes. It does not replace them.
Human control
You approve the information, workflows, and escalation rules. Your team handles exceptions, sensitive requests, and decisions that require judgment.
Four moments that protect margin
Explore animated, illustrative hotel journeys—from an unanswered call to a qualified event request or a secure payment link.
“I’ve tried calling twice. I need a suite for two this weekend.”
A natural voice receptionist answers overflow and after-hours calls, captures stay details, continues on WhatsApp and brings a person in whenever judgment matters.
Learn more & simulate ROI
“Sent at 23:40: two adults and a child, this Friday. Is the family room available?”
Answer routine questions immediately, keep the call or message context together, and send the guest to the official hotel booking path.
Learn more & simulate ROI
“Thirty-six people, eighteen rooms, two days in March—and a private dinner.”
Capture dates, attendance, bedrooms, meeting space and catering on the first conversation, then give sales a complete brief and a clear owner.
Learn more & simulate ROI
“The suite looks right. Can you send me the secure link to confirm?”
Once your team or booking system approves the stay, send the hotel’s existing secure payment link on WhatsApp and keep the follow-up visible.
Learn more & simulate ROIImplementation
Choose a priority, approve the information, connect the necessary tools, and evaluate the workflow against an agreed baseline.
Days 1–3
We review your approved information and map links to your booking engine and PMS.
Days 4–7
Configure multilingual answers in your hotel’s voice, with escalation rules you approve.
Week 2
Your team shadows conversations, corrects answers and is trained on handoffs.
Ongoing
Full deployment with weekly reporting against the baseline agreed at the start.
Show us one missed-call or WhatsApp moment. We’ll show you the guest journey, the team handover and the numbers.